Privacy Policy
Last updated: May 2023
At Sense8, we are committed to protecting your privacy and complying with data protection laws. Our policy outlines how we collect, use, and share your personal information in connection with all of our online products and services, including our website www.sense8.eu and related subdomains. Whether you're browsing our site or using our applications, you can trust that your data is in good hands. If you have any questions or concerns about our approach to data privacy, please don't hesitate to reach out to us.
We will explain below which personal data we collect from you, store and use for which purposes and to which collection, storage and use you declare your consent.
Purpose of our privacy policy
This privacy policy is designed to inform you, as the data controller, about how we collect and process your personal information through your use of this website. This includes any information you may provide through forms on the website, or that we may collect through the use of cookies or similar tracking mechanisms.
Our website is not intended for children, and we do not knowingly collect data related to children.
We recommend that you read this privacy policy alongside any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you. This will ensure that you are fully aware of how and why we are using your personal information. Please note that this privacy policy is supplementary and not intended to override other notices and privacy policies.
It is important to note that we process certain information on behalf of our customers as a data processor, where our customer is the data controller. Our processing of personal information is subject to our applicable agreements and data protection terms with that customer and is not covered in this Policy. If you have any questions about a customer’s privacy practices, please contact the applicable customer directly.
How do we collect your personal information
Your personal information is collected through various means, such as browsing our website or engaging with us through our Contact form. In addition to this, we also automatically collect information while you browse our website, including technical information like your IP address and details about your activities on our website, such as the duration of your visit and which pages you accessed.
Types of information we collect and purposes
Data: Information you provide, including:
Name
Email address
Phone number
Company name
Product required
Any other information you may provide us through a form on this website
Purpose: We leverage this data for various legitimate business purposes, such as:
Reaching out to you after receiving a request via a form on our website Delivering our products and services Sending you marketing emails containing information on our services, events, or other updates that may be relevant and of interest to you.
Data: We gather data about your website usage, including technical details such as your IP address and information about your device and browser. We also collect information related to your interactions with our website, such as which pages you visited, how long you spent on our site, and how you arrived at our website and left it. In addition, we may collect information from cookies and similar technologies as outlined in further detail.
Purpose: We leverage this data to fulfill our legitimate business objectives of comprehending your website usage patterns and improving your overall experience. For more details, refer to the cookies section.
We collect both personal and anonymous information from you when you use our services or provide us with information. Personal information refers to data that can personally identify you, such as your name, email address, and unique device information. On the other hand, anonymous data refers to data that cannot identify you and is commonly used in aggregate to gain a better understanding of our customers.
In some instances, we may rely on your consent as the lawful basis for using your personal data. Additionally, we may have a legitimate interest in disclosing your data in the context of a merger or acquisition or to process your data for use in legal proceedings.
We may also combine the information we gather through our services with information we obtain automatically or from other sources. Our technology partners may track your browsing activity across different websites, devices, or apps by disclosing information such as your browsing patterns, geo-location, and device identifiers. This allows us to match information from different browsers and devices that appear to be used by the same individual. For more information on this, please refer to the Cookies page.
Cookies
We and our service providers may use "cookies" and similar technologies, such as tracking pixels, to collect information that helps us distinguish you from other users of our website. We use this information to improve your experience on our website and with our services, to understand how you navigate and interact with our services, and to provide you with a more personalised experience. We may also use cookies for authentication, advertising, and fraud detection purposes, and to collect certain usage and device information as described in our Privacy Policy. We may use both session and persistent cookies. Session cookies disappear after you close your browser, while persistent cookies remain and can be accessed every time you use our services. We may also collect this type of information when you interact with email messages or other communications we send you.
We may allow third-party advertising technologies, such as ad networks and ad servers, to use cookies and similar technologies to deliver targeted and relevant advertising to you as you browse the internet. These ads may be based on various factors such as the content of the page you are visiting, your searches, demographic data, and other information we collect about you. The ads may be tailored to your current activity or your activity over time and across other websites and online services.
We may also associate cookies with de-identified data linked to or derived from data you have submitted to us (e.g., your email address) and disclose such information with advertising partners and vendors in hashed, non-human-readable form to provide you with more relevant ads when you visit other websites and mobile applications.
The use of cookies or other tracking technologies placed on your devices by non-affiliated third parties is governed by the privacy policies of those third parties. If you are interested in more information about tailored browser advertising and how to opt-out of receiving tailored advertising, you can use the Network Advertising Initiative’s Consumer Opt-Out link or the Digital Advertising Alliance’s Consumer Opt-Out link. Please note that these opt-outs apply per browser and per device.
We do not currently recognize or respond to browser-initiated DNT (Do Not Track) signals. However, we provide a variety of opt-out mechanisms for third-party purposes, such as the sale or disclosure of your information for targeted advertising purposes, as described in the "Your Rights and Choices" section of our Privacy Policy.
Security and storage of your information
To ensure the safety and confidentiality of your personal information, we have implemented appropriate security measures aimed at minimizing the risk of loss, unauthorized access, modification, disclosure, or misuse of your data. However, we cannot guarantee the absolute security of your information during transmission over the internet or storage in electronic or physical format. To limit access to your personal information, we take measures to restrict it to only those employees, agents, contractors, and third parties who require it for legitimate business purposes.
In the event of a suspected security breach, we have established protocols to manage it, and we will inform you and the relevant regulatory authority of any breach as required by law.
How we disclose information we collect
We and our service providers may share the information we collect from you for various business and operational purposes as outlined below:
Service Providers: We may disclose your information to third-party service providers who perform various services on our behalf, including but not limited to billing, payment processing, advertising, web and other analytics, data storage and processing, customer support, security, fraud prevention, and other services.
Affiliates: We may share your information with our affiliates for the purposes described in this Policy.
Legal Reasons or the Protection of Us and Others: We may disclose your information if required by law or if we believe in good faith that it is necessary to enforce applicable terms of use, investigate potential violations thereof, respond to claims that content violates the rights of third parties, or protect the rights, property or personal safety of Jellyfish, our customers, and/or others. This may involve exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and similar purposes.
Business Transfers: If we are involved in a sale, transfer, merger, reorganization, dissolution, or similar event involving our business (including in contemplation of such transactions), your information may be among the transferred assets. We will comply with any applicable laws and mandatory restrictions regarding such transfers.
Other Unaffiliated Third Parties: We may also disclose your information to other unaffiliated third parties in connection with integration, co-marketing, and other coordinated efforts.
Your Consent: If you provide your consent, we will disclose your information consistent with your consent.
How long we keep your information
We and our service providers may share the information we collect from you for various business and operational purposes as outlined below:
We will keep your personal information only for as long as it is reasonably necessary to achieve the purposes we collected it for, including fulfilling legal, regulatory, tax, accounting, or reporting requirements, and for other necessary reasons such as dispute resolution, enforcing our agreements, and preventing fraud and related security issues. If there is a complaint or a prospect of litigation related to our relationship with you, we may retain your personal information for a longer period.
In determining the appropriate retention period for your personal information, we take into account various factors, such as the amount, nature, and sensitivity of the information, the potential risk of unauthorized use or disclosure of the information, the purposes for which we process the information, and whether we can achieve those purposes through alternative means. We also consider the applicable legal, regulatory, tax, accounting, or other requirements.
If you choose to opt out of email marketing, we will maintain your email on our suppression list to honor your request. We may delete or de-identify your personal information earlier if we receive a verified deletion request, subject to exemptions under applicable law. We may also retain cached or archived copies of your personal information.
Your rights and choices
Depending on your jurisdiction, you may have certain rights and choices under data protection and privacy laws in regards to Sense8:
Rights regarding your information. Depending on where you live, you may have the right to make certain requests regarding your "personal information" or "personal data" (as defined under applicable law). Specifically, you may have the following rights:
The right to be informed (right to know)
You have the right to be informed of how Sense8 processes your personal data. This includes what categories of personal information we collect about you, the categories of sources of such information, for what purposes we collect it, how we are using and protecting it, and the categories of third parties to whom we disclose such information. Sense8 ensures that you are provided with such information through this privacy policy as well as through specific information notices on our website. If you have any additional questions about how Sense8 processes your personal information, please contact our DPO.
The right of access
This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
The right to rectification
This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
The right to erasure (right to delete)
This enables you to request that we delete or remove personal information where there is no good reason for us to keep processing it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, following the receipt of your request.
The right to opt out of “sales” and “sharing/use of your information for targeted advertising”
The right to restrict processing
This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy,
Where our use of the data is unlawful but you do not want us to erase it,
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims,
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
The right to data portability
We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
The right to withdraw your consent at any time
Where we are relying on consent to process your personal information, you may withdraw your consent at any time and we will stop processing your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Rights in relation to automated decision-making and profiling
You have the right not to be a subject of a decision based on automated processing.
Rights to non-discrimination
We are committed to ensuring that you will not be denied services, charged a different price, or provided a different level or quality of services just because you exercised your rights under applicable law
Other websites
If you click on a link from our site to a third-party website, our privacy policy will not be applicable. It is important to note that any personal information you provide to such websites will be subject to their own privacy policies, which we are not responsible for.
Questions or Complaints
If you have any concerns or complaints regarding the use of your personal information, please reach out to us first by emailing dataprotection@sense8.com so we can work on resolving the issue.
Updates
This Policy may be subject to updates at any time at our discretion. To determine if any changes have been made since your last review, please check the "Last Updated" date at the top of this webpage. We recommend checking for updates and modifications to this Policy on a regular basis. If there are significant changes to this Policy, we will make an effort to inform you through the services, email, and/or other permissible communication methods required by law. By continuing to use the services after any modifications to this Policy become effective, you indicate your acceptance of the revised Policy.